Simplify mitigating circumstances requests for students and staff.
Overwhelmed with the increasing number of mitigating and special circumstances applications?
We understand the challenges you face keeping the process equitable and fair for all students. That is why we have built a stand-alone comprehensive toolset to help you simplify the management of mitigating and special circumstances applications.
How our mitigating circumstances solution works
A holistic approach to request management
Submitting New Applications
In the mitigating circumstances application, students are given an overview of the request process and the potential outcomes.
From here, students search for their desired module and upcoming assessment that they wish to defer. They will also have to select the reason for the request from a pre-populated list of valid reasons and produce a wider explanation of the request. Supporting documentation can also be provided by attaching it to the application.
Before the student submits the request, they will be directed to a summary page. Here they will have to make a declaration that the information they have provided is correct.
Managing Student Requests
Mitigating circumstances staff log into SEAtS web app and navigate to the Approvals tab. Here they will see student requests that are relevant to them waiting for review.
From there, staff can change the status of student requests to pre-determined stages along with adding comments for the student. They will also be able to send direct emails to the student if needed. If there are other staff or faculty that need to be made aware of the special considerations request, admin users can assign non-admin users with temporary access with the click of a button.
Export student requests instantly for simplified reporting.
Stress-free request management
SEAtS Mitigating Circumstances solution gives students and administration staff the cover they need to eliminate invalid or incomplete applications, insufficient student evidence, and inaccurate information.
Save valuable time
Academic, administrative, and support staff gain weeks of their time back. For our customers, SEAtS request management solution has dramatically reduced the time and resources needed to process and approve student extenuating circumstances requests.
Give academic staff more time for teaching and learning and enable support teams to devote more time to student services. Reduce the need for paper-based reporting and jumping between a myriad of systems.
Remove human error
One of the major headaches of processing mitigating circumstances requests, is incorrect, invalid or missing information on student’s applications.
Pre-populate important student data such as Student ID, Course and Module, and relevant assessments for a completely streamlined procedure. Take the strain off your administration staff and simplify their daily work lives.
Improve student experiences
Streamlining the extenuating circumstances request process has benefits for both staff and students. Our solution makes it easier for students to submit one request application for multiple modules or assessments.
Access to the SEAtS Mobile App means they can quickly review the progress of their applications, receive instant updates on its status and submit any relevant documents without any stress.