STUDENT SUCCESS SOLUTIONS / MITIGATING CIRCUMSTANCES

Streamline mitigating circumstances request management.

We all know that there are many valid reasons a student may not be able to meet their deadlines. As the student population grows and staff bandwidth is stretched, managing mitigating or extenuating circumstances becomes more and more difficult. Make it easy for students to make special consideration requests and easy for staff to manage them.

Mitigating circumstances request management with student mobile app and web dashboard with status options.

Under one secure roof

Guarantee complete applications

Real-time updates

student administrators comparing paper notes on students extenuating circumstances.

How our mitigating circumstances solution works

Build your solution

Your in-house SEAtS Admin works closely with our Customer Success team to customise your solution. Build out the reasons, statuses, and requests that define extenuating circumstances management at your institution.

Give students control

A comprehensive and easy way to make requests for special considerations. From SEAtS web or mobile apps, students can view the status of their existing requests and create new ones.

Simplify request management

From one dashboard, request management staff are able to review student’s mitigating circumstances requests. Send email communications and assign requests to other relevant staff or faculty.

Features for managing mitigating circumstances requests

One intuitive dashboard

Students and staff benefit from not having to jump between systems to make or manage special consideration requests. Give them one place to go.

Create required fields

Ensure that student requests are consistent and complete with required data fields. Reduce wasted time going back and forth looking for supplementary information.

Attach relevant evidence

Whether a doctor’s or consultant’s letter, students can upload PDF, jpeg, or doc files to their mitigating circumstance request as evidence for staff to review.

Keep information discrete

As special considerations are often sensitive by nature, we want to ensure that student information is kept secure. Assign requests only to the staff and faculty directly involved.

Real-time status updates

When staff users update the status of a student’s extenuating circumstance request, it reflects instantly on the student’s dashboard. Students are never left in limbo.

Make requests on-the-go

Allow students to submit their application from right inside their SEAtS mobile app. Students can submit a request for multiple modules or assessments at once and attach any relevant documents.

A holistic approach to request management

The Student Perspective
The Staff Perspective

Submitting New Applications

In the mitigating circumstances application, students are given an overview of the request process and the potential outcomes.

From here, students search for their desired module and upcoming assessment that they wish to defer. They will also have to select the reason for the request from a pre-populated list of valid reasons and produce a wider explanation of the request. Supporting documentation can also be provided by attaching it to the application.

Before the student submits the request, they will be directed to a summary page. Here they will have to make a declaration that the information they have provided is correct.

Student Approvals tab with status of mitigating circumstances requests and reasons

Managing Student Requests

Mitigating circumstances staff log into SEAtS web app and navigate to the Approvals tab. Here they will see student requests that are relevant to them waiting for review.

From there, staff can change the status of student requests to pre-determined stages along with adding comments for the student. They will also be able to send direct emails to the student if needed. If there are other staff or faculty that need to be made aware of the special considerations request, admin users can assign non-admin users with temporary access with the click of a button.

Export student requests instantly for simplified reporting.

Staff approval tab with existing students special considerations requests with mitigating circumstances application review

Stress-free request management

SEAtS Mitigating Circumstances solution gives students and administration staff the cover they need to eliminate invalid or incomplete applications, insufficient student evidence, and inaccurate information.

Student administrator going through paper based special considerations requests

Save valuable time

Academic, administrative, and support staff gain weeks of their time back. For our customers, SEAtS request management solution has dramatically reduced the time and resources needed to process and approve student extenuating circumstances requests.

Give academic staff more time for teaching and learning and enable support teams to devote more time to student services. Reduce the need for paper-based reporting and jumping between a myriad of systems.

Remove human error

One of the major headaches of processing mitigating circumstances requests, is incorrect, invalid or missing information on student’s applications.

Pre-populate important student data such as Student ID, Course and Module, and relevant assessments for a completely streamlined procedure. Take the strain off your administration staff and simplify their daily work lives.

Stressed student administrator processing incomplete extenuating circumstances requests

Student creating a mitigating circumstances request via the SEAtS Mobile App

Improve student experiences

Streamlining the extenuating circumstances request process has benefits for both staff and students. Our solution makes it easier for students to submit one request application for multiple modules or assessments.

Access to the SEAtS Mobile App means they can quickly review the progress of their applications, receive instant updates on its status and submit any relevant documents without any stress.