Technical Support Agent

Bray, Ireland

At SEAtS Software our mission is to build the world’s most effective cloud-based Student Success Software that makes it possible for each and every student on (and off) campus to achieve their full potential. Providing an early warning system that gives universities the tools to save those students at-risk, utilising the latest in mobile and cloud-based technologies.

The technical support desk team are the people that DO, you will be involved in every corner of the business, from the day to day client support to the provisioning and delivery of our onsite technology to our clients. We’re looking for people who can work as a team but when required take the initiative and delivery on our commitment to our clients.

We’re looking for people with the following experience but most importantly people who want to learn. You must be able work alone or as part of the bigger team and can communicate with clients and other teams in a friendly and professional manner.

  • Respond to and/or initiate technical troubleshooting sessions with customers – via phone, email and remote sessions
  • Interact with customers at a technical level (Network Administrators, System Administrators)
  • Manage and work support tickets per industry best practices utilising existing CRM systems
  • Effectively communicate technical information to non-technical customers
  • Coordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines
  • Contribute to the growth of our key Knowledge Base (author and edit knowledge base articles)
  • Maintain working lab systems to facilitate reproduction of customer issues
  • Other related duties as appropriate and required
  • Basic knowledge of SQL and Windows / Linux administration is a bonus but not essential

Interested?

If you’re interested in joining our fast-growing team, please email your Resume and cover letter to [email protected]

EEO Statement

SEAtS Software is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, genetic information, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Note to Recruiters and Placement Agencies

SEAtS Software does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to SEAtS Software. SEAtS Software will not pay fees to any third party agency or firm. SEAtS  will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of SEAtS Software and will be processed on that basis.

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