SEAtS Software Announces Global Availability of Its Stand-Alone Mitigating Circumstances Solution
Dublin, Ireland, 18th July 2023
SEAtS Software, a leading provider of student success solutions, is proud to announce the global availability of its stand-alone mitigating circumstances solution. This solution is designed to help higher education institutions manage the increasing volume and complexity of special circumstances applications from students.
Mitigating circumstances are situations that affect a student’s ability to perform academically. They may be related to illness, bereavement, or personal issues. These situations require a fair and transparent process to assess the impact on the student’s grades and provide appropriate support and adjustments.
However, many institutions are struggling to cope with the surge of special circumstances applications. This is due to the recent pandemic and other factors. Furthermore, they often rely on outdated and inefficient methods. These can include methods such as web forms, spreadsheets, or email, to handle these applications. These methods lack consistency, visibility, feedback, and evidence capture. They also create a lot of administrative burden and frustration for both staff and students.
This toolset offers:
– A user-friendly interface that allows students to submit their applications online, upload supporting documents, track their progress, and receive timely feedback.
– A case-driven workflow that automates the approval process, assigns tasks to relevant staff, sends notifications and reminders, and also records all actions and decisions.
– A dashboard that provides an overview of all applications, their status, outcomes, and impact on student success metrics.
– A reporting module that generates insights and analytics on the trends, patterns, and issues related to mitigating circumstances.
– A compliance module that ensures adherence to institutional policies and regulations, as well as data protection and privacy standards.
L-R: SEAtS Software Bid Manager, Rebecca Wesley; SEAtS Software Head of Professional Services, Bryan Fahy; SEAtS Software Head of Operations, Sarah Gallagher.
Some additional features added to the solution since its launch include the ability for student applications to be automatically assigned to a specific contact group or email domain within the institution. This removes the risk of applications falling through the cracks, improves staff processing times and reduces student anxiety from waiting.
With SEAtS Software’s stand-alone mitigating special circumstances solution, institutions can:
– Improve the student experience by providing a clear, consistent, and compassionate process for handling their applications.
– Enhance the staff efficiency by reducing the manual work and errors involved in managing these applications.
– Increase student retention and success by identifying and supporting students who are at risk of dropping out or underperforming due to special circumstances.
– Demonstrate the institutional quality and reputation by showing a commitment to fairness, equity, and transparency in dealing with these situations.
SEAtS Software’s stand-alone mitigating special circumstances solution is available now for institutions of any size and type. In addition, it can be deployed quickly and easily, without requiring any integration with existing systems or data sources. Furthermore, it can be customised to suit the specific needs and preferences of each institution.