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Mitigating circumstances management is a vital part of any institute. Students rely on an understanding relationship with their university. It becomes more important for institutes to prepare for students circumstances. Education department’s help centres tackle the issues on hand. Extenuating circumstances can make a student unable to complete assignments for some time.
Higher Education Institutions do not set regulations which are contrary to existing circumstances. Special considerations resulting in denial can result in huge problems for a student. By reducing the pressure of this process it will be more efficient and accessible system.

Student voices their opinion on what HEI’s should do with the current system for mitigating circumstances- “Maintain confidentiality considering the sensitivity of some cases which the student may not wish any other person to know”

Clarity is essential for students and staff.

Easy to understand requirements for extenuating circumstance forms are vital for students. Yet, each HEI has different deadlines, requirements and approval proposals. Student’s should have a deadline of 10 days to allow time for students cope with their incident. Mitigating circumstance form approval can lead to added stress for a students. Students are most vulnerable following an event which is out of their control. Long waiting times can result in a lot of added mental stress for the students.
There are certain criteria’s which qualify a student for an extenuating circumstance form approval. Issues with HEI’s arise when there isn’t a clear outline of all circumstances which will get approved. Confusion for the student arises as they have an unprecedented circumstances resulting in a longer time to get approved.
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Student visiting doctor's office

Types of Mitigating Circumstances

  • Bereavement to a relative or close friend
  • Short-term illness or an accident
  • Sudden financial issues
  • Being a victim of a serious crime (burglary, sexual assault, discrimination etc)
  • Severe mental or emotional stress
Guidelines of sufficient evidence are required to accept the application from the student. This creates a criteria which prevents students from lying about illness or an event. HEI’s have to prepare for all students who have issues with attending their classes or submitting assignment.

Solutions for issues with Mitigating Circumstances Management

It is clear that improving how we manage extenuating circumstances is a viable option which all HEI’s must consider. Student welfare is a priority for every institute in the current climate and tackling an issue of this size will lead to successful results. Developing a better institute rapport will be another benefit of this, which can help with attracting more students in the future.
Full class of higher education students
Let your students have control their extenuating circumstances on mobile or desktop application. This can improve efficiency with the form becoming more accessible. Keep information discrete & processable for staff and quicker processing wait times for students. Tackle the requests with mitigating circumstance management options to lighten the work load. Efficiency is key to a solid form processing system that will improve your student experiences. Creating a form with compulsory fields will lead to unnecessary information excluded.
Keep everything simple and straight-forward with one intuitive dashboard to process all requests. Let staff communicate necessary information with students based on form submissions. Take a holistic approach to tackling extenuating circumstances for your students.